How can I work with you when my team is virtual or hybrid?
All of our work can be done online and using virtual white boards for collaborative work on projects. We work with your tech team and our own producer to be sure technical challenges are worked through. While this requires intense preparation and communication, we have the knowledge to make this experience successful.
How can I help my virtual team collaborate better?
Team dynamic: using the Foursight Assessment (link to page) we help individuals and teams become aware of their preferences for different part of innovation, which helps to explain challenges and frustrations in the team dynamic.
Process: we design programs that create a common language, process and tools to make collaboration more efficient and easier.
How can we discover the most meaningful challenge(s) to tackle?
We use different tools to help with this critical part of the innovation process which may include:
- Use of strategic reframing to consider the challenge from many different angles, ensure that the challenge is “need driven” and integrates the users’ perspective
- Discovery activities to help the team understand the trends that are impacting the challenge
- Discussion with the team about the need for key secondary research that may provide critical perspective on the challenge
- Training and helping the team define and execute necessary ethnographic research to better understand the needs and desires of all stakeholders
How can we create a clear vision for our organization?
We offer visioning sessions to help the team create a common vision of your organization’s ideal state.
How can my team understand the needs of the users?
We help the team learn about ethnographic research and train them so they can do observations, interviews and gain access to secondary research to better understand the needs and wants of both users and nonusers
How can we ensure that our solutions have potential?
We build into our process ways to get early feedback with users, giving the team a chance to quickly prototype and refine their solutions.
How can we identify a breadth of ideas?
We have process and tools to ensure that ideation (including brainstorming) are successful in not only identifying hundreds of ideas that address your challenge, but more importantly the best ones for refinement.
How can my team/organization become more innovative?
We create customized training programs to help organizations adopt processes, tools and thinking skills required to be more innovative and creative — often combining design thinking and creative problem solving.
We also believe in experiential learning so both our training and facilitated sessions are an opportunity for the teams to learn by doing, so they can internalize the process and acquire tools needed.
How can we ensure that our training will have a lasting impact?
We believe that one-time training does not work well and we offer programs over a three to six month period that may include training, facilitation and coaching so the team can get help when they need it and overtime.